Find local news in Kent

Home   Ashford   News   Article

Southeastern apologise for disrupted services with Costa Coffee gift cards

11:59, 25 November 2016

updated: 15:02, 25 November 2016

Southeastern has apologised for delays and cancellations this week in the form of coffee vouchers - but some commuters aren't impressed.

The gift cards to spend in Costa Coffee were handed out to passengers on Friday.

The message said: "We're sorry if your journeys over the last week have been disrupted.

Southeastern passengers have been given Costa Coffee vouchers as an apology for disrupted services
Southeastern passengers have been given Costa Coffee vouchers as an apology for disrupted services

"Signalling problems, slippery and poor rail conditions have caused delays across our network.

"We know that delays are frustrating, and as a thank you for your patience we'd like to offer you a free coffee."

But some passengers aren't convinced by the apology, and have taken to social media to express the problems they've experienced with the services recently.

Train services are disrupted. Stock picture
Train services are disrupted. Stock picture

But others were over the moon to receive the free hot drink vouchers.

High Speed trains are delayed
High Speed trains are delayed

The voucher apology comes just days after passengers voiced their frustrations about delayed and cancelled High Speed services between London St Pancras and Kent, contributing to overcrowding on the trains.

Southeastern have been contacted for comment.

Have you received one of the gift cards? Tell us what you think.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies - Learn More