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Anger over car park fee in Ashford's Elwick Place next to Macknade

09:30, 22 December 2020

updated: 09:33, 22 December 2020

An angry shopper who was charged £2.40 for an eight-minute stay in a town centre car park says he plans to appeal the fee.

Ian Rampton was popping into the Macknade farm shop at Elwick Place, Ashford, and left his car in the adjoining council-owned car park.

Elwick Place is the first council-owned car park to feature ANPR technology
Elwick Place is the first council-owned car park to feature ANPR technology

The former landlord at The Albion pub said: "I went to Macknade because I fancied some Biddenden wine, which I knew they sold there.

"I parked up and got it, then when I came back and went to the machine it told me the charge came to £2.40.

"The sign on it said it's £1.20 per hour, so I kept checking the receipt but it seriously said £2.40 for eight minutes.

"No wonder everyone talks about the town centre dying."

Mr Rampton, who left The Albion in South Willesborough in February, says he is going to appeal the fee, but he isn't too hopeful about getting a result.

Ian Rampton took this picture of the receipt after being charged £2.40 for eight minutes of parking on Saturday, December 12
Ian Rampton took this picture of the receipt after being charged £2.40 for eight minutes of parking on Saturday, December 12

The 282-space Elwick Place car park is the first council-run facility to have an automatic number plate recognition [ANPR] system installed, featuring barriers and number plate-reading cameras.

Cameras register the details of vehicles as they enter the car park, with drivers paying at a machine or via the RingGo parking app for the time used before leaving.

The technology was first linked to Ashford in 2017 following a six-month trial in Canterbury.

Commenting on Mr Rampton's fee, a council spokeswoman confirmed the minimum charge in the car park is £2.40.

"All car parks run by Ashford Borough Council have a minimum parking charge, the details of which can be found on our website and on the tariff boards at the car parks themselves," she said.

Ian Rampton previously ran The Albion in South Willesborough
Ian Rampton previously ran The Albion in South Willesborough

"Automatic number plate recognition has been introduced recently at Elwick Place car park but this has not had an impact on the charges here - they are the same as they were before this technology was introduced.

"Our parking charges are reviewed every three years, are comparable with other local authorities across the county and competitive against privately run car parks in the area.

"All car parks require maintaining and income generated from parking fees covers this maintenance and running costs.

Barriers were installed at the Elwick Place car park in November
Barriers were installed at the Elwick Place car park in November
A sign at the car park confirms the minimum fee is £2.40
A sign at the car park confirms the minimum fee is £2.40
Mr Rampton popped into Macknade, which sits next to the Elwick Place car park
Mr Rampton popped into Macknade, which sits next to the Elwick Place car park

"We have been offering free parking for a number of years now. Some of our car parks offer free parking after 3pm and on Sundays.

"Along with this initiative visitors can enjoy additional free parking in the run up to Christmas."

Visit ashford.gov.uk/parking for more information.

The original pay machines are now out of use
The original pay machines are now out of use
The £75m Elwick Place development opened in December 2018
The £75m Elwick Place development opened in December 2018

Yesterday, a farm shop which is set to rival Macknade opened in Ashford high street, filling a long-empty unit opposite the town's former M&S.

Read more: All the latest news from Ashford

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