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CQC finds William Harvey Hospital in Ashford and Thanet's Queen Elizabeth The Queen Mother Hospital still 'require improvement'

06:00, 07 May 2021

Two of Kent's biggest hospitals have been told improvements need to be made.

A Care Quality Commission investigation found services at the William Harvey Hospital in Ashford and Thanet's Queen Elizabeth The Queen Mother Hospital could be better.

Ashford's William Harvey Hospital has got better since the last CQC inspection, but still 'requires improvement'
Ashford's William Harvey Hospital has got better since the last CQC inspection, but still 'requires improvement'

The report, issued today, follows unannounced inspections in March and August 2020 which saw the health watchdog label both with the "requires improvement" status.

The new reports are based on visits made in early March this year, specifically assessing whether the urgent and emergency care services were experiencing pressure due to winter demands or Covid.

While the QEQM's service has remained the same, the William Harvey Hospital has improved on its previous safety rating from "inadequate" to "requires improvement."

This slight change means some conditions applied as a result of recent assessments will now be removed.

The William Harvey is heading in the right direction after the height of the Covid pandemic
The William Harvey is heading in the right direction after the height of the Covid pandemic

Catherine Campbell, CQC’s head of hospital inspection, said: “I am pleased to report that there were improvements to the overall performance of the trust's emergency departments.

"While we found no real areas of concern at the Queen Elizabeth The Queen Mother Hospital, we told East Kent Hospitals University NHS Foundation Trust that it should ensure it has the right number of consultants in each department at the hospital and it should improve its four-hour performance targets.

“At William Harvey Hospital, we told the trust it must ensure that the emergency department has suitable facilities in place to care for patients with mental health problems. It must also ensure that all patients are monitored for deterioration, including those waiting for triage.

"In addition, it should consider reviewing the layout and flow of patients within the department and improve accessibility of patient records.

Medway Maritime Hospital's emergency departments were given a damning report by CQC inspectors earlier this year
Medway Maritime Hospital's emergency departments were given a damning report by CQC inspectors earlier this year

“Staff should be congratulated for making the improvements we saw. We will continue to monitor both services and will return to ensure further improvements are made and fully embedded."

These latest reports come just over two months after Medway Maritime Hospital's A&E and Urgent Care Facilities were rated inadequate on three out of five factors.

The CQC said patients there could be at increased risk due to the service's failing.

Overall, Kent's healthcare struggled to cope during the peak of the Covid pandemic.

Covid has strained hospitals across Kent and the rest of the country, but numbers are now far lower
Covid has strained hospitals across Kent and the rest of the country, but numbers are now far lower

The number of patients in Kent hospitals increased tenfold within a month as the second wave ramped up, with some ambulances waiting for upwards of five hours to drop off an ill passenger.

As with the William Harvey's emergency care, the situation has improved.

In February, it was reported that patient numbers across the county had halved in a month - a downward trend that has continued amid the fast-moving vaccination programme.

To keep up-to-date with all the latest developments with your local hospitals and other health stories, click here.

Read more: All the latest news from Ashford

Read more: All the latest news from Thanet

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