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Ashford shop owners hit out after NCP closes Park Mall car park

12:08, 23 September 2021

updated: 13:34, 23 September 2021

Stunned shop owners have hit out at the sudden closure of a town centre car park.

The Park Mall car park in Ashford closed yesterday – less than 32 hours after warning signs were put up.

The NCP sign has been removed from the car park
The NCP sign has been removed from the car park

Today, workers have been removing the NCP signs from the 300-space facility, while barriers have been set up to prevent entry.

Russell Geen, who runs the Little Teapot in Park Mall with his wife Jacqui, said he was "shocked" at the sudden announcement.

"It's shocking that nobody had any notice, barely even 24 hours," he said.

"The car park at County Square is now not going to be able to deal with the volume of traffic that the Park Mall car park was taking.

"I know when I’ve parked in County Square, sometimes we’re on nearly the top floor. That’s just on a Saturday, let alone with the added Park Mall traffic.

An ABC sign at the car park entrance describes the closure as "temporary"
An ABC sign at the car park entrance describes the closure as "temporary"
A barrier has been put across a staircase in Park Mall that leads to the car park
A barrier has been put across a staircase in Park Mall that leads to the car park
The Park Mall escalators are now out of bounds
The Park Mall escalators are now out of bounds
The car park closed yesterday
The car park closed yesterday

"And it's not like people are going to do park and ride even if they introduced one like they have in Canterbury."

The council-run Edinburgh Road car park next door to the centre remains open.

It has a total of 289 spaces including 24 disabled bays. The hourly rate is £1.20, with a £5.50 charge for over four hours.

The hourly rate at the Park Mall car park – which ABC has owned since last year – was £1.60, with four to 24 hours costing £5.60.

Also run by NCP, the County Square car park charges £2.50 an hour, with six to 24 hours costing £10.

Jacqui and Russell Geen run the Little Teapot in Ashford
Jacqui and Russell Geen run the Little Teapot in Ashford
The NCP sign was taken down this morning
The NCP sign was taken down this morning

An Ashford Borough Council (ABC) spokesman said: “Following a financial restructuring of its car park portfolio, NCP has decided that it no longer intends to run the Park Mall shopping centre car parking facilities.

“We are currently in discussions with NCP and we will be able to give further details shortly.”

Mr Geen said: "It's very bad communication, the council shouldn’t have allowed NCP to shut so suddenly.

"Why on earth would they let this happen? Unless they’ve got other plans which is they’re going to run it, I don’t know."

The parking meters have been removed
The parking meters have been removed
The car park entrance next to Wilko is now blocked off
The car park entrance next to Wilko is now blocked off

Last year, ABC unveiled a town centre 'reset' plan which highlighted an "investment corridor" stretching from the International station to Park Mall.

It included plans to "transform" Bank Street, and the continued redevelopment of Elwick Place.

In the document, town centre regeneration manager Hannah Clayton-Peck mentioned "suggested plans" that the Mall will "one day become a new residential community within the heart of the town".

This map shows the planned 'investment corridor'
This map shows the planned 'investment corridor'

"In this instance, independent businesses will be offered opportunities to move to the Bank Street area," she said.

"The residential offer will house a variety of different people and become key footfall generators in their own right which will, in turn, will support the transformed Bank Street area and beyond.

"At Park Mall, the provision of a new multi-storey car park or utilising the existing one will be explored as a means of providing more footfall generation and to help anchor and deliver the aspirations surrounding the Bank Street area."

Read more: All the latest news from Ashford

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