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Wetherspoon customer calls police after being 'racially abused' at The Richmal Crompton in Bromley
15:49, 19 November 2019
updated: 11:51, 20 November 2019
by Jonathan Coles
A black man has alerted police after a Wetherspoon's customer used the pub's app to send a banana to his table.
Mark D'arcy-Smith was sat in The Richmal Crompton in Bromley with a friend when a waiter delivered the order.
Bananas can be ordered for 30p on the pub chain's app and sent to any table in any Wetherspoon.
Shocked Mark soon left the pub saying staff didn't treat the incident seriously and has since contacted the police.
The 24-year-old said: "It made me feel confused, angry, lost and lonely. It was really overwhelming. All these emotions came in a matter of seconds.
"I don't feel like many people understand what it feels like to be racially abused. The staff didn't take it seriously."
Mark had arrived in the pub with his friend at around 8.30pm on November 8 - a usual trip on a Friday.
The pair sat down and enjoyed a few drinks before the abhorrent order arrived at around 10.05pm.
Wetherspoon allows its customers to order food and drinks to tables using numbers on an app - meaning you can send items anywhere unidentified.
He said: "We both looked at each other then looked at the banana. It clicked that it wasn't ours.
"It was clearly sent by someone who was trying to be racist.
"My friend went to talk to a staff member but they didn't see what the issue was. He said: 'do you know what's wrong here?'
"They thought they had brought an incorrect order. We had to explain what was wrong with that.
"I was sat on my own at this point. I looked around to see if I could spot anyone.
"I got anxious. I think someone sent it because it was anonymous.
"Two girls came over and asked if I was okay, if I was going to stay."
Mark says his friend then went up to a worker at the chain pub to complain - who claimed they didn't see what the issue was.
He said he returned to the pub the day after to complain again and ask what was being done but was met with a similar response - so then went to the police.
But even the memory of the incident now gives Mark a bad feeling in a town he's lived in for many years.
"I don't feel like many people understand what it feels like to be racially abused...it made me feel confused, angry, lost and lonely" - Mark D'arcy-Smith
He said: "When I walked past [the other day] I had this weird moment.
"My hands were shaking and my palms were sweating. I don't think I was very comfortable.
"I had hoped they [Wetherspoon] would take the situation seriously. They just treated it like other incidents - like a bar fight."
The football fan, who works in media doing cultural insights, added he thinks a rise in racism in the beautiful game is fuelling the behaviour away from the stands.
A Wetherspoon spokesman said: "We apologise to the customer and appreciate the distress caused. This is now a police matter.
“We have responded to the customer and pointed out that the pub cannot be held responsible for app orders.”
A Wetherspoon spokesman said: “We apologise to the customer and appreciate the distress caused.
“This is now a police matter. We have responded to the customer and pointed out that the pub cannot be held responsible for app orders.”
A spokesperson for the Metropolitan Police said: "Police are investigating a racially aggravated public order offence.
''The offence happened at about 22:05hrs on Friday, 8 November at a Westmoreland Place, Bromley and involves an item being sent to the victim’s table.
"The matter was reported to police the next day. Officers from the South Area Command Unit investigated.
"No arrests. Enquiries continue."
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