A disabled girl was "left having seizures in the cold" after she and her carer were reportedly refused entry to a Wetherspoon pub.

Emma Appleby says daughter Teagan and her carer Jess often like to go to The Thomas Ingoldsby in Canterbury.

But they were reportedly "turned away" yesterday afternoon because 26-year-old Jess, who was pushing Teagan in her wheelchair, did not have any ID with her.

Wetherspoon bosses are now investigating the incident.

Teagan, 13, from Aylesham, suffers from a rare genetic condition called Idic15, which can manifest as severe epilepsy and result in her having as many as 300 seizures a day without treatment.

Mrs Appleby said: "It was about 4.45pm, and a cold day, so when Teagan began having quite a few seizures Jess wanted to get her out of the cold and to get her some food.

"She has taken her to the Thomas Ingoldsby before, several times.

"We like going to Wetherspoons because they have a suitable changing area for Teagan. You can order from the table so she isn't left on her own when you order at the bar.

"Additionally, when she is seizuring, you never know how much dinner she will eat so it helps us avoid wasting money... plus, she likes it!"

However, when they got to the door, Jess was surprised to be asked for her ID by a security guard.

Despite explaining that she simply wanted to get 13-year-old Teagan out of the cold and to get her some food, Jess was refused entry.

"She was pushing a 13-year-old in a wheelchair that was seizuring, cold and hungry," said Mrs Appleby.

"She explained to the man on the door that she just wanted to order some food for them both and that she didn't have ID on her but had a photograph of her driving licence and passport on her phone.

"The man said it wasn't good enough, it had to be the actual card and refused them both entry. They just wanted to order some dinner!"

The incident has left Mrs Appleby vowing never to return to the establishment.

"It's hard to believe they turned away a disabled child for just wanting to eat," she said.

"I have never heard of being ID'd for food before, and I don't understand why Jess was in this case – she is 26, and she was very obviously caring for Teagan.

"Life is difficult enough having a disabled child and trying to find places that are wheelchair friendly without people that have absolutely no empathy making it even harder."

Thankfully, the pair did get into the warm eventually, after a nearby fish and chip shop came to the rescue.

"I would just like to say a huge thank you to the guys at City Fish Bar in St Margaret's Street who went above and beyond to help Jess get Teagan fed without even being asked," said Mrs Appleby.

"Little things like that make life so much easier."

Wetherspoon spokesman Eddie Gershon said: “We are still investigating the exact circumstances of the incident and would be happy to speak directly with the lady to address her concerns once we have done so.”