Deal mum Lucy Cheyne's safety fears over exploding candle bought at Morrisons in Dover
00:01, 07 November 2013
A Deal mum was left stunned after a candle she bought from Morrisons exploded and set her kitchen alight.
Lucy Cheyne purchased the candle and glass holder from the Morrisons store in Dover.
But both items exploded and set alight, charring the kitchen floor of her Cowrdray Square home.
She said: "I put a bowl of water on it and it wouldn't go out. I had to do it two or three times.
"My son was in the house at the time. He could have been badly hurt."
After the incident, Miss Cheyne took the burnt glass fragments back to the store in Dover.
She said: "They just didn't take me seriously. They offered me a replacement candle and I said I don't want to go near one now."
Miss Cheyne - who lives with her partner Chris Challenor and her nine-year-old son Charlie - said she felt the store had not done enough to investigate if the product was faulty.
She then contacted Trading Standards and the Morrisons head office in Coventry.
The pieces of glass were then sent away to be examined.
Miss Cheyne said: "These are in people's homes and that's what worries me. They could have kids too - it could have easily have exploded in his face."
She claimed she has been passed from a variety of customer service representatives without an answer and was eventually told she must have left the candle unattended and it was her fault.
She said: "I don't think they can just fob me off like that and say it was my fault. That really gets my back up. I wouldn't just leave it unattended."
"This was an accident and the candle had been left unattended by the customer..." - Morrisons spokesman
Miss Cheyne is calling for the recall of the candles and a re-investigation.
Morrisons spokesman Claire Johnson said: "The customer has all our insurance details so she can make a claim if she wishes.
"We will not be withdrawing the product as this was an isolated incident.
"This was an accident and the candle had been left unattended by the customer.
"However, this is ongoing and we're still very much in correspondence with the customer and it hasn't come to a conclusion yet."
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