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Error on self-checkout at Dover Morrisons after two bottles of milk come to £300

12:01, 03 November 2023

updated: 14:17, 03 November 2023

A Morrisons shopper received a shock when a bottle of milk was priced at almost £300 at the self-service checkout.

Vicky Otto, 41, grabbed two bottles of the dairy drink from the reduced shelf in the Dover store, both costing £1, and was flabbergasted when the pricey sum of £299.01 appeared for one of the products.

Vicky Otto was left laughing after her £1 milk was priced at £200.01 on the self-service till at Morrisons in Dover. Picture: Vicky Otto
Vicky Otto was left laughing after her £1 milk was priced at £200.01 on the self-service till at Morrisons in Dover. Picture: Vicky Otto

The error occurred when the barcode didn’t work at the checkout for the second bottle, and so Ms Otto typed in the number instead, with £300.01 flashing up as her total bill for both bottles.

Ms Otto said: “After a giggle and taking a photo, I asked a staff member for help and they said someone else brought a sandwich filler from the reduced shelf and it came up as £700.

“The mad thing is it was the same barcode as the first lot of milk I typed in just before.

“I was just a tad shocked, I get the cost of living has gone up but that’s a bit of a jump.”

She added: “The staff were lovely and couldn’t have been more helpful. Apparently, there had been a few problems with the reduced stuff.

Morrisons in Bridge Street, Dover. Picture: Google
Morrisons in Bridge Street, Dover. Picture: Google

“I did feel for them as it could have made for a stressful day.”

Morrisons has been contacted for comment.

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