Eurostar services suspended for a third day
07:48, 21 December 2009
Tens of thousands of travellers have now been caught up in chaos on the Eurostar as all services are now suspended for a third day.
A sixth train broke down on Saturday night, leaving 750 passengers stranded near Thurrock.
All services have now been cancelled to allow test trains to run through the Channel Tunnel where thousands of people were stuck for hours.
The company blames extreme weather in France and is offering compensation to those affected.
But calls have started for the company's chief executive Richard Brown to quit.
A statement from Eurostar said: "Following the disruption to its services over the last 24 hours, Eurostar does not want to cause its passengers any further disruption and will be conducting a programme of 'test-trains' to better understand the problems that have been occurring.
"We are committed to restoring our services as soon as possible but our key priority is the safety and comfort of our customers.
"We are advising travellers to change their tickets for travel on a later date or have their tickets refunded.
"We have confirmed that we will be offering travellers who suffered major delays on their train services last night £150 compensation per passenger in addition to a refund on their tickets and a free return ticket."
For the latest on cancelled trains, visit the Eurostar website
Related article: Eurostar chief apologises
Confusion reigned today over which services had been scrapped through to France.
A statement issued by Chief Supt Matthew Nix said: "There has been some confusion over the services operating through the Channel Tunnel.
"Eurostar is not operating its passengers service at the moment, however Eurotunnel is operating its shuttle service.
"Eurotunnel has advised us that waiting times are up to two hours at the terminal. There is no space available for customers without reservations."
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