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BT internet failure hits Kent

15:00, 02 February 2016

updated: 15:24, 02 February 2016

BT says its internet users should now be back up and running after a major outage.

People across the UK were left without broadband earlier today, after the service stopped working around 2pm.

Now the telecoms giant says nearly every customer has been reconnected.

Hundreds of BT customers are experiencing issues
Hundreds of BT customers are experiencing issues
The outage is affecting BT internet users. Picture: Down detector
The outage is affecting BT internet users. Picture: Down detector

A large number of people experienced problems earlier, with engineers working for a couple of hours to rectify the issue.

BT insists there is no evidence to suggest it was subjected to a malicious attack.

But Twitter was flooded with complaints from customers who said they were struggling to connect.

BT's website was also down for a period of time. The company posted on one of its Twitter accounts apologising to customers.

It said: "Sorry if you are experiencing network problems. Engineers are on site now. We will keep you updated."

At 4pm Downdetector, a website which monitors internet failures, had recorded more than 18,000 reports of lost connectivity.

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