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Family of Grain man who died en route to Medway Maritime Hospital after accident in G4S patient transfer ambulance still searching for answers

13:40, 21 October 2023

The family of a man who died in an ambulance crash are still waiting for answers seven months on.

Terry Burrell, a double amputee from Grain, was en route to his regular kidney dialysis session when the G4S patient transfer vehicle was involved in a crash.

Terry Burrell with his devoted wife Lorraine
Terry Burrell with his devoted wife Lorraine

The ambulance was travelling to Medway Maritime Hospital when it was forced to make an emergency stop in Higham last March.

Terry suffered multiple breaks in his upper legs and a fractured jaw, but because of his ill health, surgeons were unable to operate.

Now, seven months after his death, his grief-stricken wife, Lorraine, is considering legal action as she still waits for the results of a police investigation.

Lorraine, who had been with Terry for more than 25 years, said: “We want answers and will fight this all the way.

“It’s not about the money. We want justice for Terry.”

Proud grandad Terry with grandsons, Parker, left and Blake
Proud grandad Terry with grandsons, Parker, left and Blake

She added: “We feel we have been fobbed off over the last seven months. It’s not good enough.

“We all miss him dreadfully. I shall keep pushing. We all need closure, especially the kids.

“Terry had two new grandsons who had given him a reason to live.”

Lorraine contacted G4S at the time and was told it had been “declared a serious incident” and it was being referred to the Medway Integrated Care Board (ICB) for an independent review.

At the time they said the process would take 60 days to complete.

It’s not about the money. We want justice for Terry

The ICB is responsible for commissioning health and social care services to meet the needs of residents in Medway.

Allison Cannon, Chief Nurse at NHS Kent and Medway, said: “I recognise this has been a difficult time for everyone and my thoughts are with those who have been affected.

“An investigation has been carried out by G4S, which has been scrutinised by a panel of experts at NHS Kent and Medway.

“The outcome of the investigation will be shared with the family by G4S in the next few weeks.”

Meanwhile, son Lee is now approaching solicitors for legal advice on behalf of his mother.

G4S was approached for comment by KentOnline who told us to contact the ICB directly for a response.

The 56-year-old dad-of-three had been hailed as a “miracle man” by doctors after surviving eight heart attacks, suffering major organ failure and having his legs amputated.

Terry and Lorraine Burrell with son Lee, and daughters Chloe and Becky (front)
Terry and Lorraine Burrell with son Lee, and daughters Chloe and Becky (front)

The courageous granddad had been dogged by serious illness over the last nine years and had undergone a series of life-saving operations.

His close-knit family had been told on many occasions to say their last farewells and at one point he stopped breathing for 10 minutes.

On the morning of March 9, Terry was picked up by G4S transfer staff for one of his three-weekly dialysis sessions and it was as they were picking up other patients the accident happened in Hollytree Drive.

Terry died the following Monday.

At the time a G4S spokesman expressed sincere condolences to the family for their loss and said the security company was cooperating with the police investigation.

A spokesman for the police confirmed its serious collision investigation unit carried out inquiries surrounding the incident. No charges have been made.

Terry was a previously fit CCTV engineer, before suffering kidney failure in 2015.

A keen fisherman, West Ham supporter and with a sharp sense of humour, his family remember him as a “miracle man” who kept his spirits up right until the end.

As well as Lee, he has two daughters, Chloe and Becky. He also has two young grandsons Parker and Blake who both brought untold joy to Terry.

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