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Whitstable tenant still waiting for filthy leak in Godfrey House flat to be fixed 6 months after reporting it to East Kent Housing

06:00, 06 March 2020

updated: 09:12, 06 March 2020

A fed-up Whitstable resident is still waiting for a council-run social housing firm to stop filthy water flooding her bathroom - six months after first reporting it.

Elizabeth Deveson says the leaks from her shower plug, which she believes contains excrement, are a "health hazard".

Elizabeth Deveson with the plug in her shower room in her flat at Godfrey House. Picture: Chris Davey
Elizabeth Deveson with the plug in her shower room in her flat at Godfrey House. Picture: Chris Davey

"I have phoned and phoned to try and get it sorted it out," the 65-year-old said.

"So many plumbers and electricians have been in and out of my flat.

"This is no expense to me but they must be paying a fortune for the tradesmen.

"I know it is a big job but it needs to be done."

She has also complained about the "atrocious" stench in her flat caused by the floods which she says smells like faeces.

The shower room in Elizabeth Deveson's flat at Godfrey House. Picture: Chris Davey
The shower room in Elizabeth Deveson's flat at Godfrey House. Picture: Chris Davey

But despite an inspector telling her the bathroom needs to be ripped up and replaced, Ms Deveson is still battling day-to-day to scrub her wetroom.

She has lived alone in Godfrey House in Grimshill Road for five years - a complex run by East Kent Housing (EKH).

The regular floods in her wetroom leave brown marks around the bathroom.

She first spotted the issue in early-September last year and reported it immediately to EKH.

Ms Deveson added: “I can’t take a shower until I mop it all up and clean it again so I know it is clear - it is really getting me down now.

“I have had two pumps put in to drain the water away. Now they are installing another one.”

"I can’t take a shower until I mop it all up... it is really getting me down..."

But the noise of the pumps draining water wakes her neighbour during the night. Now she is desperate for EKH to finally fix the issue.

“I have had enough,” the former Herne Bay resident of 18 years said.

“I have got a guest room with a shower in. But I don’t want to have to do that - I want to use my own shower.”

Ms Deveson has contacted Canterbury and Whistable MP Rosie Duffield and her ward councillor Chris Cornell about the issue.

Ms Duffield said: “We are in contact with a number of residents at Godfrey House who are complaining of unpleasant smells inside the property and we are making urgent representations to the city council to have the situation looked into as soon as possible.”

Cllr Cornell said: “No one should have to wait this long to have repairs done. It’s frankly not good enough.

An EKH spokesman said the firm takes all maintenance issues very seriously. Picture: Chris Davey
An EKH spokesman said the firm takes all maintenance issues very seriously. Picture: Chris Davey

“When the council returns EKH to its management we need to make sure repairs are faster, safer and people are listened to, not passed from pillar to post.”

An EKH spokesman said the firm takes all maintenance issues very seriously.

“The issue was escalated to our repairs manager, who visited Mrs Deveson on Monday evening,” they added.

“Since attending the property, we have been working with our repairs partners who will be attending the property next Tuesday to carry out the works.”

Read more: All the latest news from Whitstable

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